Politique de remboursement

Refund & Returns Policy

We want you to be completely satisfied with your purchase. You have 30 days from the date of purchase to request a return. Unfortunately, we cannot offer refunds or exchanges after this period.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required. Please do not send items back to the manufacturer.

Items That Cannot Be Returned

Perishable goods (such as food, flowers, newspapers or magazines)
Intimate or sanitary goods
Hazardous materials, flammable liquids or gases
Gift cards
Downloadable software
Certain health and personal care products.

Partial refunds may be granted in some cases, such are:

Books with obvious signs of use
Opened CDs, DVDs, tapes, software, video games or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm. If approved, your refund will be processed and credited to your original payment method within a few business days.

If you haven't received your refund after this time:

First check your bank or card provider, as processing may take time
If still unresolved, contact us at info@ashdownmusic.co.uk

Sales Items

Only regular-priced items may be refunded. Sales items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To arrange an exchange for the same item, email info@ashdownmusic.co.uk and send your product to:

The Old Maltings Ind. Est, Hall Road, Heybridge, Essex, CM9 4NJ

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
If the gift was not marked as such, or shipped to the purchaser first, the refund will go to the gift giver.

Shipping

To return your product, please mail it to: