Privacy policy

Privacy Statement

We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the rights you have in relation to your data. By using this site, you agree to the terms outlined below.

Information We Collect

When you purchase from our store, we collect the personal details you provide, such as your name, billing and shipping addresses, email address, phone number, and payment information.

When you browse our site, we automatically collect certain information, including your computer's IP address, browser type, device details, and operating system.

This helps us improve site performance and security.

With your consent, we may also use your email address for marketing communications about new products, services, or updates.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you regarding your purchase or account
  • Improve our store, website, and customer experience
  • Send marketing communications (where consent has been given)
  • Comply with legal obligations and fraud prevention measures

We will only retain your personal data for as long as necessary to fulfil the purposes outlined here, unless a longer retention period is required by law.

Consent & Your Rights

By providing personal information to complete a transaction, your consent to our collection and use of it for that purpose only. If we require your information for other purposes, such as marketing, we will ask for your explicit consent.

You may withdraw your consent or exercise your rights at any time, including:

  • Accessing the personal data we hold about you
  • Correcting or updating your personal data
  • Requesting deletion of your personal data
  • Restricting or objecting to the processing of your data
  • Requesting a copy of your data in a portable format (where applicable under GDPR/CCPA)

To exercise these rights, contact us at info@ashdownmusic.co.uk or wright to us at:

Ashdown Engineering, The Old Maltings Ind. Est, Hall Road, Heybridge, Essex, CM9 4NJ

Disclosure of Information

We may disclose your personal information:

  • If required to do so by law or government request
  • To comply with applicable regulations
  • To protect our rights, property, or safety, or that of our users
  • If our business is acquired or merged with another company

Shopify & Data Storage 

Our store is hosted by Shopify Inc., which provides the platform for online sales. Your data is stored through Shopify's secure servers behind a firewall.

If you choose a direct payment gateway, Shopify encrypts your credit card data using PCA-DSS standards. Transaction data is stored only as long as necessary to complete your purchase, and is deleted afterwards.

You can view Shopify's Terms of Service and Privacy Policy for more information.

Third-Party Services

We share your personal data only when necessary to provide services (e.g. payment processors, shipping providers). These third parties have their own privacy policies, which we recommend you review.

Please note that some providers may be located in other jurisdictions. If your transaction involves such providers, your data may be subject to the laws of those jurisdictions (for example, the United State Patriot Act).

Once you leave our site or are redirected to a third-party application, this Privacy Policy no longer applies.

Security

We use industry best practices to protect your data. Sensitive information such as payment details is encrypted using SSL (Secure Socket Layer) technology and AES-256 encryption. While no method of internet transmission is 100% secure, we comply with PCI-DSS standards and follow additional recognised security protocols.

Cookies

Our site uses cookies to improve your browsing experience, track site usage, and store cart details. Examples include:

  • _session_id - session information (referrer, landing page, etc.)
  • _shopify_visit - internal stats, expires after 30 minutes
  • _shopify_uniq - counts visits by customer, expires at midnight next day
  • cart - stores cart contents for 2 weeks
  • _secure_session_id - sessional
  • storefront_digest - determines visitor access (if password protected)
  • PREF - set by Google, tracks visits and location

You can disable cookies through your browser settings, but some site functions may not work properly.

Age of Consent

By using this site, you confirm that you are at least of legal age of majority in your state, province, or country of residence. If you are not, you confirm that you have parental or guardian consent.

International Data Transfers

If you access our website outside of the UK, please note that your data may be transferred to and stored in a country with different data protection standards. Where legally required, we ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting. If significant updates are made, we will notify you clearly on our website.

Contact Information

If you would like to access, correct, amend, or delete any personal information we hold, register a complaint, or request more information, please contact us at info@ashdownmusic.co.uk